Comprehensive onboarding training for new hires typically includes which aspect?

Comprehensive onboarding training for new hires is designed to equip them with a well-rounded understanding of essential aspects associated with their roles and the organization itself. Covering both policies and procedures of the bank is crucial because it ensures that employees are familiar with the guidelines that govern their actions and responsibilities within the institution. This knowledge enables them to comply with regulations, uphold the bank’s standards, and operate effectively in their positions.

A thorough understanding of policies helps new hires grasp the organizational culture, security protocols, and customer service expectations, which are vital in fostering a consistent and professional environment. By integrating this training into onboarding, the bank can ensure that all employees maintain a unified approach to service and adherence to the bank's operational standards, which ultimately benefits both the employees and the customers.