What system might employees use for account management?

For account management, employees typically rely on banking software or customer relationship management (CRM) tools, as these systems are specifically designed to handle financial transactions, customer data, account balances, and overall customer interactions effectively. Banking software provides essential functionalities required for processing accounts, managing transactions, and ensuring compliance with financial regulations. Meanwhile, CRM tools help in tracking customer interactions, understanding customer history, and enhancing customer service.

These specialized tools allow for efficient data management, streamlined communication, and improved analysis of customer-related data. This focus on customer relationships and managing accounts in a banking context makes this option the most appropriate choice for account management needs. In contrast, the other options, while useful in various contexts, lack the specific features and functionalities necessary for managing bank accounts effectively.