Which of the following is NOT a benefit of good customer service in banking?

Good customer service in banking provides a myriad of advantages that contribute positively to both the organization and its clients. Improved customer retention is a direct outcome of exceptional service, as satisfied customers are more likely to remain loyal to the bank. Higher employee satisfaction often results from a positive work environment where employees see their efforts directly reflected in customer happiness and engagement. Additionally, a bank that consistently delivers outstanding customer service tends to cultivate an enhanced reputation, attracting new customers and fostering trust within the community.

On the other hand, increased operational costs is not a benefit of good customer service. In fact, effective customer service strategies can lead to reduced costs in the long run, as they prevent issues that may arise from poor service, such as lost customers and the need for repeated service interventions. Thus, the correct answer highlights a fact that good customer service does not incur higher operational costs; rather, it can lead to efficiencies and savings over time.